Intro

Feedback is a powerful tool for both individuals and organizations. Whether coaching, mentoring, developing, or managing change, you will learn how to harness the power of feedback. This includes how to give fair, effective feedback. You will explore the common reasons people fear feedback and ways to make co-workers more receptive to it. As a bonus, this will enhance how you seek and use feedback to improve your performance and quality as employee, colleague, and leader.

Lessons

1.       Why People Avoid Feedback

2.       Give effective Feedback

3.       Customize Feedback

4.       Create a supportive Environment

5.       Seek Feedback

Course Objectives

1.       Understand why people avoid feedback

2.       Learn how to give effective feedback

3.       Tailor feedback to the individual

4.       Create an environment that encourages improvement through feedback

5.       Seek feedback to improve your performance

Seat time:

1 hour and 45 minutes

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Languages:

English, Spanish, French, Portuguese, and Chinese

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Included materials:

Harvard Business Publishing Articles, Podcasts, tools and worksheets

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Intro

In change initiatives one of the biggest hurdles is to overcome change resistance. In order to create momentum and engagement, people have to be convinced that the initiative is in their best interest. In this module you’ll discover new ways to improve your ability to persuade others when you manage change.

Lessons

1.      Understand Persuasion

2.      Build your Credibility

3.      Understand your Audience

4.      Win Minds

5.      Win Hearts

6.      Overcome Resistance

7.      Activate Persuasion Triggers

Course Objectives

1.      Build your credibility by earning trust and establishing your expertise

2.      Assess those whom you need to persuade

3.      Persuade people by appealing to reason

4.      Connect with people by appealing to their emotions

5.      Overcome resistance to your ideas

6.      Activate persuasion “triggers” to affect people’s unconscious response to your ideas

Seat time:

3 hours and 5 minutes

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Languages:

English, Spanish, French, Portuguese, and Chinese

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Included materials:

Harvard Business Publishing Articles, Podcasts, tools and worksheets

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Intro

Change Management and Project Management are two sides of the same coin. In larger organizations and projects, or programs, the two roles are usually embedded in separate functions. In many cases project and change management are combined in the same person though. Consequently, project management competences are an essential part of the profile of any good change manager. Discover the skills and activities needed to manage the entire project cycle, learning from best practices and strategies from renowned business leaders, authors, and coaches.

Lessons

1.       Understand Project Management

2.       Establishing Project Scope

3.       Develop a Schedule and Budget

4.       Assemble your Project Team

5.       Manage Project Risks

6.       Monitor Project Progress and Problems

7.       Communicate with Stakeholders

8.       Close out a Project

Course Objectives

1.       Define project objectives and scope

2.       Develop a realistic project schedule and budget

3.       Build an effective project team

4.       Assess and manage project risks and keep project on track

5.       Communicate project progress and problems to stakeholders

6.       Evaluate project results and lessons learned

Seat time:

2 hours and 35 minutes

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Languages:

English, Spanish, French, Portuguese, and Chinese

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Included materials:

Harvard Business Publishing Articles, Podcasts, tools and worksheets

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